Solace Health Online Scheduling

Simplfying digital scheduling process for medicare patients

This feature reimagined challenge highlights Solace's dedication to offering Medicare patients seamless access to healthcare through a user-centric redesign of our digital booking process thru website & mobile app. By tackling the usability issues that contribute to a high drop-off rate among elderly patients, we aim to connect healthcare needs with digital accessibility. My design goal is to simplifying the user experience through human-centered design ensures that every interaction is intuitive, clear, and supportive.

Client

Solace Health (Not Affiliated)

Role

UX Designer (single feature)

Industries

Healthcare & Digital Products

Timeline

Mar 2024

Overview

OMTOU transformed from a city exploration app with mystery locations to OMTOU V2, which uses user-recorded sounds to create unique, curiosity-driven urban experiences.

Challenge

We aim to encourage Medicare patients to schedule online assessments with Solace physicians via our website and the beta version of our app, to determine the appropriate support from health advocates.

Problem

Currently, there is a significant 50% drop-off rate on the scheduling page. This high abandonment rate is due to several factors, with confusion around the time/date picker being a major contributor. This indicates a critical need for interface improvements to make the scheduling process more intuitive and user-friendly.

Current Solution

After analyzing Solace's scheduling interfaces (web & app) targeted at Medicare patients aged 65 and older, who are generally less tech-savvy, I identified several potential sources of confusion.

What can be improved?

To enhance clarity and increase the completion rate of the scheduling page for Medicare patients, I am focusing on several key improvements for the feature redesign:

Streamline the process by reducing the number of steps required to select a date and time and finalize the meeting.
Offer ongoing support throughout the user journey, such as displaying support phone numbers prominently, to alleviate any anxiety about using the digital platform and reduce the likelihood of errors.
Ensure accessibility by adhering to guidelines on color contrast, text size, and language simplicity, minimizing technical jargon to enhance user comprehension and ease of use.

What can be improved?

To enhance clarity and increase the completion rate of the scheduling page for Medicare patients, I am focusing on several key improvements for the feature redesign:

Streamline the process by reducing the number of steps required to select a date and time and finalize the meeting.
Offer ongoing support throughout the user journey, such as displaying support phone numbers prominently, to alleviate any anxiety about using the digital platform and reduce the likelihood of errors.
Ensure accessibility by adhering to guidelines on color contrast, text size, and language simplicity, minimizing technical jargon to enhance user comprehension and ease of use.

What can be improved?

To enhance clarity and increase the completion rate of the scheduling page for Medicare patients, I am focusing on several key improvements for the feature redesign:

Streamline the process by reducing the number of steps required to select a date and time and finalize the meeting.
Offer ongoing support throughout the user journey, such as displaying support phone numbers prominently, to alleviate any anxiety about using the digital platform and reduce the likelihood of errors.
Ensure accessibility by adhering to guidelines on color contrast, text size, and language simplicity, minimizing technical jargon to enhance user comprehension and ease of use.

THANK YOU FOR EXPLORING ALL THE CONTENTS - MADE WITH PASSION ^3 by erin :)

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THANK YOU FOR EXPLORING ALL THE CONTENTS - MADE WITH PASSION ^3 by erin :)

Work

Contact

Instagram

THANK YOU FOR EXPLORING ALL THE CONTENTS - MADE WITH PASSION ^3 by erin :)

Work

Contact

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